Swim Champs is the data controller of the personal information you provide to us. This means the company determines the purposes for which, and the manner in which, any personal data relating to you and your child is to be processed.
Swim Champs are a trading partnership run by David and Laura Davies. All contact information is available on our website: www.swimchamps.co.uk
What information do we collect about you?
We collect information about you when you register with us or book a place on to one of our courses or events. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.
Website usage information is collected using cookies.
When booking on to a course, the categories of information that we collect, and hold include the following;
Personal information – e.g. names, contact numbers and addresses
Relevant medical information
Assessment information – our teachers record the progress of each participant and the award history is saved on the booking.
Basic payment information – payment amounts, and date of payments are recorded on the booking. No card or bank account information is stored by us.
How information about you will be used?
to be able to provide our service to you.
to inform you of any changes to the service we provide. Such as a change of teacher, a cancelled lesson etc. We will deliver information on these changes by SMS/text to ensure you get the message as soon as possible.
for us to be able to identify you when you contact us, or we contact you.
medical information for health and safety of the participant in sessions.
How long will data be stored for?
In accordance with the GDPR, we do not store personal data indefinitely; data is only stored for as long as is necessary to complete the task for which it was originally collected.
Booking information including participant’s name, class information and any accidents are kept until the participant is 21 years old, this is to comply with Health & Safety regulations.
Information is shared with
We do not sell or share any personal data.
For shop orders and swim courses, payments are taken in full by card using pay pal. For these transactions, PAY PAL are the controller of the card and payment details and information is given to them at the point of entering card details
For private lessons all BACS transfers are paid and dealt and dealt with only by the directors of Swim Champs.
To add value to your experience with Swim Champs, we may often run competitions, events, or send newsletters out to keep you informed of everything we feel you would want to know. To make sure you’re in complete control, we’ve built a User Preferences Centre, which you can update on your online account. Unless you update your preferences, you’ll miss out on all of these updates.
We sometimes use your personal data to create a profile of the kind of people we feel would benefit from our service. We do this, so we can ensure that our social media ads are reaching relevant people, who like yourself, may have an interest in our business. It’s important to us that we only promote relevant ads to an online audience. It is not stored anywhere or shared with any third party.
What are your rights?
Account holders and participants have the following rights in relation to the processing of their personal data.
You have the right to:
Be informed about how Swim Champs use your personal data.
Request access to the personal data that Swim Champs holds.
Request that your personal data is amended if it is inaccurate or incomplete.
Request that your personal data is erased where there is no compelling reason for its continued processing.
Request that the processing of your data is restricted.
Object to your personal data being processed.
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How we protect your data
All data is stored on the swim champs administration system. To access all data requires 2 tone authentication. The system is constantly updated to provide maximum security and protection.
Who on our team has access
Only swim Champs directors have access to all date gathered.
For any additional information please contact David Davies 07826949554